The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information I Collect
When you order I receive details from Etsy about the item you are ordering, your name and delivery address and your email address. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I need your information
I only use your information for the purpose of;
- fulfilling your order, to settle disputes, or to provide customer support.
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- I will never contact you for marketing purposes.
Third Parties with whom I share your information
Delivery services, I need to provide your name and address to delivery companies to fulfil your order but I will only share the information necessary for them to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I keep your information only as long as it is necessary to fulfil your order and for some legal and tax purposes, I would generally hold this information for four years.
Transfers of Personal Information Outside of the EU.
I do not currently use any other services in which your data would be stored outside of the EU. Etsy is the only platform on which your data is stored.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Nicola McCabe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com or write to me at
3 Willoughby Street, Muthill, PH5 2AB